Warranty, Training, and Aftercare for Arcade Hockey Purchases

Warranty, Training, and Aftercare for Arcade Hockey Purchases

Product snapshot: Arcade Hockey (ice hockey arcade machine)

Arcade Hockey — FUNTECH is full of fun and exciting playgrounds! Air hockey, also known as air hockey, is a two-player competitive arcade game comprising a smooth, perforated playing surface, lightweight hockey sticks, a plastic puck, and an electronic scoreboard.

Understanding your ice hockey arcade machine warranty: what to expect

When you purchase an ice hockey arcade machine such as Arcade Hockey, the warranty is your first line of protection. A clear warranty describes the length of coverage, parts and labor included, exclusions (for misuse or improper installation), and the process for filing claims. Typical manufacturer warranties for commercial arcade equipment cover major components—blower/fan, puck table surface, electronic scoreboard, and electrical components—for 12–24 months. Extended warranties and on-site service agreements are commonly available for high-usage environments (arcades, family entertainment centers, bars).

Key points to confirm before purchase:

• Warranty duration (separate terms for electronics vs. structural parts)
• Whether labor and on-site service are included
• Claim procedure and required documentation (photos, serial number, proof of purchase)
• Exclusions such as damage from liquids, excessive force, unauthorized modifications, or use outdoors
• How returns and replacements are handled (repair vs. swap-out)

Inspecting delivery and registering your Arcade Hockey warranty

Inspect the machine immediately upon delivery. Early detection of shipping damage or manufacturing defects ensures claims are accepted. Use this checklist:

• Check outer packaging and cabinet for dents, cracks, or moisture.
• Verify the serial number and model match your order.
• Power the machine up and test blower function, scoreboard, puck movement, and puck return mechanisms.
• Confirm all accessories (mallets, extra pucks, screws, manuals) are included.
• Take time-stamped photos and videos of any defects.

Register the warranty within the manufacturer’s stated window (often 30–90 days) to activate coverage and gain faster support.

Warranty comparison: common coverage options

Below is a concise comparison of common warranty packages offered for commercial arcade machines like the ice hockey arcade machine Arcade Hockey.

Practical warranty tips

• Keep proof of purchase, photos, serial numbers and correspondence organized in case of claims.
• Ask whether consumables (pucks, mallets, filters) are covered or sold separately.
• Negotiate extended coverage if your venue has heavy footfall or commercial hours.
• Confirm warranty transferability if you plan to resell the machine.

Training: empowering operators and staff to maximize uptime

Good training reduces service calls, extends machine life, and improves guest satisfaction. Training should cover basic operation, safety, routine maintenance, troubleshooting, and guest interaction. For an ice hockey arcade machine, typical training modules include:

• Startup/shutdown procedures and checklist
• Daily inspections and cleaning protocols
• Gameplay rules and customer handling to prevent misuse
• Basic electrical safety and when to call a technician
• Quick fixes (resetting scoreboard, clearing puck jams)

Training delivery formats:

• On-site instructor-led training (best for multiple machines and larger venues)
• Remote live sessions (video conferencing for geographically dispersed sites)
• Recorded video tutorials and step-by-step PDFs for quick reference
• Certification programs for technicians — helpful for franchised operations

How much training is enough?

At minimum, all staff who supervise gameplay should receive a one-hour operational and safety briefing plus access to a quick reference sheet. Technicians should receive in-depth training (half-day to full-day) covering electrical, mechanical and electronic diagnostics.

Aftercare and preventive maintenance schedule for your Arcade Hockey

Routine aftercare extends the life of your ice hockey arcade machine and avoids expensive repairs. Below is a recommended schedule tailored for Arcade Hockey used in commercial settings.

• Daily: Wipe table surface, remove debris from perforations, check puck condition and scoreboard function.
• Weekly: Inspect blower intake and filters; vacuum or blow out dust; confirm puck return and mallets are secure.
• Monthly: Test electrical connections, check screw tightness on cabinet and rails, verify anti-vibration mounts.
• Quarterly: Benchmark airflow across the table with a simple airflow check; clean or replace filters; check scoreboard firmware updates.
• Annually: Full inspection by a trained technician—motor and blower bearings, electrical safety test, replace worn belts or seals where applicable.

Inventory suggested spare parts

For commercial venues, keeping a small stock of high-turnover spares prevents long downtime:

• Extra pucks and mallets (5–10 each)
• Replacement blower/fan unit or blower inlet filters
• Scoreboard power supplies and fuses
• Cabinet fasteners and rubber bumpers

Spare parts availability, service levels and expected response times

Understand the vendor's service levels before purchase. Typical commitments include:

• Replacement part lead time: 2–10 business days (domestic) or longer for international shipments
• Remote diagnosis within 24–48 hours for standard support contracts
• On-site service within agreed SLA windows (e.g., 48–72 hours for urgent contracts)

If your venue cannot tolerate downtime, negotiate a service agreement that includes local technician dispatch, priority shipping for parts, or an on-site spare blower.

Common problems and quick troubleshooting for air hockey machines

Most calls are for a handful of repeatable issues. Training staff to diagnose these quickly reduces downtime.

• Weak or uneven airflow: Check blower intake and filters for blockage; confirm blower RPM and power; inspect table perforations for deep dirt; ensure the table is level.
• Scoreboard not responding: Check power and fuse; inspect wiring harnesses to the scoreboard; attempt a soft reset according to manual; update firmware if available.
• Puck sticking or bouncing unpredictably: Clean surface thoroughly; replace worn puck or regroove mallets; verify puck weight and condition match manufacturer spec.
• Excessive blower noise: Inspect bearings; remove debris from fan housing; consider replacing worn blower motor.

On-site repair vs depot repair: choosing the right approach

Decide between on-site repairs or sending the unit/part to a repair depot based on downtime tolerance, repair complexity, and cost:

• On-site repairs: Faster for mechanical and electrical fixes, avoids disassembling large cabinets, best when SLA supports tech dispatch.
• Depot repairs: Suitable for complex electronics or complete motherboard replacements; may be less costly but incurs shipping downtime.

For Arcade Hockey, replaceable components (blowers, power supplies, scoreboards) are often easier to swap on-site with a backup part in inventory.

Brand advantages: why choose FUNTECH for your Arcade Hockey (ice hockey arcade machine)

When selecting an ice hockey arcade machine, vendor capability matters as much as the machine specs. FUNTECH stands out because:

• Industry experience: Decades designing commercial play equipment with documented reliability across FECs and arcades.
• Comprehensive warranty and extended options: Clear standard warranty plus competitively priced extended plans and SLAs for high-usage venues.
• Training and documentation: On-site and remote training packages, quick-reference guides, and video tutorials specific to Arcade Hockey.
• Spare parts network: Regional parts stocking and fast shipping options to minimize downtime.
• Responsive technical support: Tiered support with remote diagnostics, priority handling for warranty customers, and certified technician dispatch.

These advantages translate into lower lifetime cost of ownership and better guest experience for locations investing in Arcade Hockey.

Frequently Asked Questions (FAQ)

Q: What does the standard Arcade Hockey warranty cover?

A: The standard warranty typically covers manufacturer defects in materials and workmanship for major components (blower, electronics, cabinet) for 12–24 months. It does not cover damage from misuse, liquids, unauthorized repairs, or normal wear items like pucks and mallets.

Q: How do I register my warranty?

A: Register via the manufacturer’s warranty portal or by completing the warranty card and emailing proof of purchase. Registration windows vary, so register within 30–90 days of delivery.

Q: Can I get on-site service for Arcade Hockey?

A: Yes—on-site service is available under certain service agreements (SLAs) or as a paid service. Contact FUNTECH support to arrange local technician dispatch or a service contract.

Q: What basic daily maintenance should staff perform?

A: Daily tasks include wiping the table surface, removing debris from perforations, checking the puck and mallets, and verifying scoreboard function.

Q: How many spare parts should I keep on hand?

A: For commercial venues, keep at least 5–10 pucks and mallets, one spare blower or blower filter, and a spare scoreboard power supply or common fuses. Volume and usage dictate higher inventory.

Q: Does FUNTECH provide training?

A: Yes. FUNTECH offers on-site training, remote sessions, and recorded tutorials tailored for Arcade Hockey operators and technicians.

Contact and next steps — view Arcade Hockey or get support

If you're ready to purchase Arcade Hockey or want to discuss warranty and support packages, contact FUNTECH Sales at sales@funtech.com or call +1-800-386-8324 (1-800-FUN-TECH). For technical support and service inquiries, email support@funtech.com and include your machine serial number and photos of the issue.

Authoritative references and further reading

• Air hockey — Wikipedia: https://en.wikipedia.org/wiki/Air_hockey
• IAAPA (International Association of Amusement Parks and Attractions): https://www.iaapa.org/
• U.S. Consumer Product Safety Commission: https://www.cpsc.gov/
• Federal Trade Commission — warranties and guarantees guidance: https://www.ftc.gov/

Notes on reliability and E-E-A-T

This guide draws on industry best practices for arcade equipment operation, safety and warranty management. For machine-specific instructions, always consult the Arcade Hockey user manual and FUNTECH’s official warranty documents.

Ready to bring Arcade Hockey to your venue? Contact FUNTECH for pricing, warranty options, and training bundles.